![]() You can directly chat with Apple Support and they will be able to access your issue and provide support. If you are still having issues with your macOS Catalina detecting your iPhone or iPad, you may want to reach out to Apple Support and have them help you out. This is helpful when applications such as Preview, textedit or Photos quit unexpectedly on your Mac. The Home folder reset permission is an important troubleshooting Mac tool that users should know about. Log out of your MacBook and log back in and try again.Please remember to click on the ‘lock’ button at the bottom right and enter your credentials before applying the action.Click on the action menu at the top and choose ‘Apply to enclosed items’.Go to the Sharing and Permissions at the bottom of the window and open it.Using the Finder menu bar, click on Go > Home.When facing these issues in the past, we have been successful in resolving them via resetting permissions on the Home Folder. ![]() In the past iTunes would report that your device cannot be synced. ![]() We have seen this issue before with other macOS apps that require read/write permissions. Restart your Mac followed by your iPhone and then launch Finder App and see if it detects your deviceĬheck the Permissions in your Home Folder on your Mac.Shutdown your Mac and iPhone completely (not restart).Check if Finder app is now able to detect your iPhone or iPad.Connect your iPhone or iPad again using the cable.Press the ‘ Option’ key and right-click on the Finder icon on the dock and choose ‘ Relaunch’ Disconnect your iPhone / iPad from your MacBook.If all the settings above are fine and you still cannot access your iPhone,.Check if you are able to connect your iPhone / iPad to Finder.Locate the file ‘ ’ and drag it out to the trash.Type in ‘ ~/Library/Preferences/‘ without the quotes and press enter. ![]()
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